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About Sample Society

You love beauty. But between the business of everyday life — career, friends, workouts, date nights — you don't always have time to discover the latest must-have products plus the brands creating buzz.

That's why Sample Society clues you in to the best-of-the-best in beauty, without you having to do any guesswork or legwork. Each month, our beauty experts handpick five deluxe-sized samples (read: you can use them more than once) from the world's best luxury brands, then deliver them right to your doorstep. Finding your new favorites — and enjoying what's new in beauty — couldn't be any easier.

For $15 a month, you'll receive:
  • 5 deluxe-sized samples from brands like Alterna, Diptyque, Dermalogica and By Terry.
  • $15 monthly gift code to redeem on a $50 purchase — when any product from the brands you sampled is included in your order.
  • An exclusive mini-mag filled with tips and beauty news from the editors of Allure.
1.
When will my box arrive?

All Sample Society boxes begin shipping on or around the date shown on your Dashboard. Once your box ships, your expected shipment date will be updated accordingly. You can expect to receive it within 7 days of the updated ship date. You can track your shipment in your Membership Profile.

2.
How does the monthly Gift Code work? Will my $15 gift code expire?

Yes, each monthly gift code expires 60 days after the shipment date. You're issued a $15 gift code each month that you're enrolled in Sample Society. Check your Dashboard to view the expiration date for a specific month's gift code.

3.
Can my $15 gift code be used on any purchase on Beauty Bar?

Yes. You can redeem your $15 gift code on any $50 purchase — as long as that order includes at least one product from the brands you sampled that month.

4.
How much is shipping?

Your $15 monthly Sample Society membership fee includes shipping.

5.
Can I cancel my membership?

Yes, you can cancel your membership at any time. We recommend that you cancel by the 24th of the month to avoid seeing credit card authorizations for the next month's box. Please contact our friendly customer care team at (888) 696-0423, 24 hours a day, 7 days a week. Unfortunately, you will not be refunded for any boxes that have shipped already.

6.
What if I want to change my address or my billing information?

You can update your account information at any time through your Dashboard or by contacting customer care. Note that the shipping address must be updated at least 1 day before your next scheduled ship date, or else that month's delivery will not reflect the change.

7.
I never received my box.

Please contact our customer care professionals at CustomerCare@beautybar.com or by calling (888) 696-0423.

8.
When will my credit card be charged?

Your card will be charged on your ship date each month. Once your box ships, the ship date will be updated on your Dashboard. You can expect to receive your Sample Society box within 7 days of the updated ship date. Please note that your credit card will be authorized for the charge four days before your ship date.

9.
How long will my membership last?

As long as you're enrolled in the Sample Society program, we will continue to charge your card and send you deliveries each month.

10.
I didn't like one of the samples I received. Can I exchange it for a different sample?

We're unable to offer exchanges for samples received.

11.
What is your return policy?

Since Sample Society monthly packages are not for general purchase but for members only, we cannot offer returns for Sample Society shipments. However, you can cancel your membership at anytime. Please contact our friendly customer care team at (888) 696-0423, 24 hours a day, 7 days a week.

12.
Will you tell me ahead of time what I'll find in my box?

You will not be able to view which samples are included in your box before receiving them.

13.
I love one of my samples! Where do I buy it?

You can purchase the full-size version of any sampled product on BeautyBar.com. Also, a product link to the full-size version of your samples can be found on your Dashboard.

14.
What is my Beauty Profile? Does it take a long time to fill out?

Your Beauty Profile is a short questionnaire that we use to capture your beauty needs and preferences. There are only six questions in your Beauty Profile, so it should only take a few minutes to fill out.

15.
Why should I fill out my Beauty Profile?

If you'd like to receive samples that are more relevant to your needs and preferences, then it's a good idea to fill out your Beauty Profile with your information.

16.
If I fill out my Beauty Profile, does it mean all my boxes will be customized to me?

We do our best to select products that complement the needs and preferences saved in your Beauty Profile. However, Sample Society's mission is to curate luxury products from the world's best beauty brands — and introduce our members to the latest colors, formulas, and breakthroughs. Chances are you won't be smitten with every single sample you receive, but we hope you'll always love trying out the products...and discovering new favorites in every box.

17.
What if I don't fill out my Beauty Profile?

You'll still receive five deluxe-sized samples — handpicked by our beauty experts — every month you're a member, but the samples may not be quite as relevant to your particular needs and preferences.

18.
Can I fill out my Beauty Profile at any time?

Yes, but if you fill out your Beauty Profile after the 15th of the month, the next month's box may not reflect your saved information. The box you receive two months from then will be more customized to your beauty preferences.

19.
Can I edit my Beauty Profile after I save it?

No, unfortunately you will not be able to edit your Beauty Profile after you save it.

20.
Do you ship Sample Society to Alaska, Hawaii, US Territories, and APO and FPO addresses?

At the time, we do not ship to any of the above locations.

21.
Have a question that's not answered here?

Please email us at CustomerCare@beautybar.com or call us at (888) 696-0423.

© 2005 - 2014, Quidsi, Inc. or its Affiliates. BeautyBar.com is operated by Quidsi Solutions LLC. Unless otherwise noted, products on BeautyBar.com are sold by Quidsi Retail LLC. Gift Cards and E-Gift Cards sold on BeautyBar.com are sold by Quidsi Gift Cards, Inc.

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